FAQs and Troubleshooting

For full step-by-step instructions on connecting your wearables, please refer to this linked blog post.

For specific issues, reference the sections below.

Logging in to LunaYou for the first time
Click on the link that was emailed to you from your Coach. This is your unique sign-up link. It will take you to the LunaYou platform, and ask you to create a password.
Once you have set your password, select your preferred language and proceed through the onboarding questionnaire.

Setting up your profile
You will be asked to complete your personal contact details, and you can also upload a profile photo if you wish. You can edit these details later in Settings if needed.

If you still need assistance, please email help@lunayou.com. Include your phone number, describe the nature of your problem, include any relevant screenshots, and the team will get back to you shortly!